Table of Contents
Refund Policy
At Chetana Healing, we strive to provide the highest quality services to our clients. We understand that circumstances may change, and we have established this refund policy to be fair and transparent.
Eligibility for Refunds
Refunds are considered under the following circumstances:
- Sessions canceled at least 24 hours in advance
- Technical issues preventing session access (verified by our team)
- Service not delivered as described
- Duplicate payments
Non-Refundable Services
The following services are generally non-refundable:
- Downloadable course materials
- Services already rendered
- Gift certificates and vouchers
- Membership fees after the membership period has started
Important: Refund requests must be submitted within 14 days of the transaction date. Late requests will not be considered.
Cancellation Policy
Cancellation by Client
- Full refund: Cancellations made 24 hours or more before the scheduled session
- 50% refund: Cancellations made within 24 hours of the scheduled session
- No refund: Cancellations made less than 4 hours before the session or no-shows
Cancellation by Chetana Healing
If we need to cancel a session due to unforeseen circumstances (healer illness, technical issues, etc.), you will receive:
- Full refund of the session fee, OR
- Option to reschedule at your convenience
Rescheduling
You may reschedule your session without penalty if requested at least 12 hours in advance. Rescheduling requests made with less than 12 hours notice may be subject to a rescheduling fee.
Last Updated: November 15, 2023
We reserve the right to update this policy. Any changes will be communicated to our clients.
Privacy Policy
Your privacy is important to us. This Privacy Policy explains how Chetana Healing collects, uses, and protects your personal information.
Information We Collect
We may collect the following types of information:
- Personal Identification Information: Name, email address, phone number, etc.
- Health Information: Information relevant to providing our healing services
- Payment Information: Processed securely through our payment partners
- Technical Information: IP address, browser type, device information
How We Collect Information
Direct Collection
We collect information directly from you when you:
- Register for our services or create an account
- Book a session or purchase a product
- Subscribe to our newsletter
- Contact us with inquiries
- Participate in surveys or feedback forms
Automatic Collection
We automatically collect certain information when you visit our website, including:
- IP address and browsing details
- Cookies and similar technologies
- Usage patterns and preferences
Note: We do not sell, trade, or rent your personal identification information to others.
How We Use Your Information
We use the information we collect for various purposes, including:
Service Provision
- To provide and maintain our services
- To process your transactions
- To personalize your experience
- To send appointment reminders and updates
Communication
- To respond to your inquiries and provide customer support
- To send periodic emails (you can unsubscribe at any time)
- To inform you about changes to our services
Improvement and Analytics
- To understand how our services are used
- To improve our website and services
- To develop new products and services
Data Protection
Security Measures
We implement appropriate security measures to protect your personal information:
- Encryption of sensitive data
- Secure servers and networks
- Regular security assessments
- Limited access to personal information
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Object to processing of your personal information
- Request transfer of your data to another service
To exercise any of these rights, please contact us using the information provided below.
Contact Information
If you have any questions about our Refund Policy or Privacy Policy, please contact us: